Information Practices
Effective date: January 27, 2026
1. Purpose
This statement describes how SynqRx handles personal health information (PHI) on behalf of pharmacy customers. Each pharmacy is the health information custodian for its own patient records. SynqRx acts as a service provider and processes PHI only to deliver the service.
2. What we collect
We collect the minimum data required to operate blister pack workflows, including patient names, dispensing dates, delivery preferences, and clinical workflow notes entered by authorized staff. We also collect account and security data needed to authenticate users and protect the system.
3. How we use information
Information is used to run the application, support dispensing workflows, provide audit trails, maintain security, and offer customer support. We do not sell PHI or use it for advertising.
4. Safeguards
SynqRx uses role-based access controls, encryption in transit, audit logging, and monitoring to protect PHI. Access is limited to authorized users designated by each pharmacy.
5. Retention
Patient records are retained for at least 10 years from the last date of service. Records may be archived and are only purged after the retention period has elapsed and upon authorized request.
6. Access and corrections
Patients can request access or corrections through their pharmacy. SynqRx supports customers in fulfilling these requests by providing audit logs and export tools.
7. Breach notification
If we become aware of a privacy or security incident, we will notify the impacted pharmacy without undue delay and support required regulatory notifications.
8. More details
For additional information, review the Privacy Policy and Terms of Service.
9. Contact
SynqRx Privacy Officer: info@m1labs.io